InfuseOS Terms of Service

We design InfuseOS to be "boring and safe" on data privacy and security. As part of these Terms, we commit that:

• Current data-use posture (no sale or base-model training under current policies).
• Under our current policies and provider contracts, your personal data and User Content (collectively, "Customer Content") are not sold to third parties and are not used to train general-purpose or "base" machine learning models that are made available across customers.
• Under our current policies, we also do not "sell" or "share" your personal data for cross-context behavioral advertising, as those terms are defined under applicable privacy laws.
• Changes to these data-use practices require notice and consent.
• If we ever propose to change our practices to allow selling Customer Content, sharing it for cross-context behavioral advertising, or using it to train base models, we will provide clear advance notice and will only proceed where you have given explicit opt-in consent, as described in Section 3.4 ("AI Model Training and Product Improvement").
• You stay in control of your data.
• You can delete your account via the Platform at any time.
• You can request deletion of your personal data, subject to limited legal and operational retention obligations described in our Privacy Policy (for example, to comply with law, prevent fraud, or maintain audit logs).
• We request only the permissions we reasonably need.
• For each integration (e.g., Gmail, Calendar, Drive, Slack), we design access scopes on a least-privilege basis and request only the permissions reasonably necessary to provide the requested functionality.
• You can revoke integration access at any time through the Platform and/or the relevant third-party service.
• These principles guide how we interpret and apply the detailed provisions that follow.

1.1 User Identification and Roles The Platform supports the following primary User roles: Individuals: Users who access or use the Services in a personal capacity to automate tasks and automations for themselves. Organizations: Users who access or use the Services on behalf of a business or other entity, including through a workspace, team account, or an account associated with an organization (each, an "Organization Account"). For Organizations, references to "you" or "User" include the entity and any authorized individuals acting on its behalf. Additional roles (for example, workspace owners, admins, members, or Delegated Users) may be defined in Offering-Specific Terms or within your account settings.

1.2 Scope of Offerings InfuseOS provides AI-powered tools, integrations, and automations that connect to and operate across your apps (for example, email, calendar, documents, messaging, social platforms, and other third-party services) to help you execute tasks and manage automations (collectively, the "Offerings").

Details of specific Offerings, features, and plan entitlements (including usage limits, credits, storage, automations, and tool access) are described on the Platform and/or in Offering-Specific Terms.

1.3 Account Registration To use the Services, you must: Create an InfuseOS account (an "Account"); Provide accurate, current, and complete registration information; and Keep your login credentials confidential and secure. You agree to notify us immediately of any suspected unauthorized access to your Account or credentials. 1.4 Responsibility for Account Activity You are solely responsible for all activity that occurs under your Account and for compliance with these Terms by anyone accessing the Services through your Account, whether or not expressly authorized by you. 1.5 Delegated Users (Organizations) Organizations may grant access to additional authorized User accounts (each a "Delegated User").

By adding Delegated Users, you represent and warrant that:

• Each Delegated User is authorized to act on your behalf;
• You are financially and legally responsible for their actions on the Platform; and
• You will ensure their compliance with these Terms and any applicable Offering-Specific Terms.

1.6 Eligibility You must be at least the age of majority in your jurisdiction (and at least 18 years old) to create an Account and use the Services. By using the Services, you represent and warrant that you have the legal capacity to enter into this Agreement.

1.7 Authorization to Connect Accounts and Process Data You are responsible for ensuring you have all rights, permissions, and legally required consents to: Connect third-party accounts and integrations to the Services; Provide InfuseOS access to content from connected services (for example, emails, files, calendar events, messages, and contacts); and Allow InfuseOS to process and act on such content to provide the Services.

If you connect an account or content that includes information about other individuals (for example, colleagues, customers, partners, or clients), you represent and warrant that you have provided any required notices and obtained any required consents to allow InfuseOS to process that information as part of providing the Services.

2.1 Service Fees Some Offerings require payment of fees ("Fees"). Fees, plan tiers, and billing details are stated on the Platform or in a separate order form or agreement. By selecting a paid plan, you agree to pay all applicable Fees.

2.2 Subscription Terms and Automatic Renewal If you purchase a subscription: You will be billed in advance on a recurring basis according to your selected billing cycle (e.g., monthly or annually) (each a "Billing Cycle"). Your subscription will automatically renew at the end of each Billing Cycle at the then-current rates unless you cancel before the renewal date through your account settings or by contacting us. 2.3 Payment Authorization You must provide valid and current payment information (e.g., credit card or other accepted payment methods). By submitting payment details, you authorize InfuseOS and our third-party payment processors to: Charge all applicable Fees; and Continue charging on a recurring basis until you cancel your subscription or we terminate your access. You represent that you are authorized to use the payment method provided. 2.4 Price Changes We may modify our Fees or pricing from time to time. We will provide you with reasonable prior notice of any price changes that affect your active subscription. If you do not agree to the new Fees, you may cancel before the change takes effect. 2.5 Late Payments and Non-Payment If we cannot collect payment when due: We may suspend or limit your access to the Services; and At our discretion, we may terminate your Account for non-payment. You are responsible for all reasonable costs we incur in collecting overdue amounts (including collection agency and legal fees, where permitted by law). 2.6 No Refunds Except where required by law or explicitly stated otherwise: All Fees are non-refundable; and We do not provide refunds or credits for partial Billing Cycles or unused Services. You agree to contact InfuseOS to attempt to resolve any billing issues before initiating a chargeback. 2.7 Taxes You are responsible for all taxes, duties, and other governmental charges applicable to your purchases, excluding taxes based on InfuseOS's net income. 2.8 Chargebacks and Payment Disputes If you initiate a chargeback or payment dispute for Fees, we may, in our discretion: Suspend or limit your access to the Services until the dispute is resolved; and Require you to contact us and provide relevant information to help us investigate and resolve the issue. If a chargeback is resolved in our favor, you agree to reimburse InfuseOS for any fees, penalties, or costs incurred as a result of the chargeback, to the extent permitted by law.

3.1 InfuseOS Intellectual Property InfuseOS and its licensors own all right, title, and interest in and to: The Platform and Services; Software, automations, models, and associated technology; InfuseOS trademarks, logos, and branding; and All content we provide (excluding User Content), including templates, documentation, and UI/UX elements. These are protected by copyright, trademark, trade secret, and other intellectual property laws. Nothing in these Terms transfers any InfuseOS intellectual property rights to you. Subject to your compliance with these Terms, we grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Services for your internal purposes during the term of your subscription or access.

3.2 User Content Ownership User Content means any data, information, text, files, documents, messages, images, audio, video, or other content you or your Delegated Users submit, upload, connect, or otherwise make available to the Services, including:

• Emails, messages, and calendar data;
• Documents, notes, spreadsheets, presentations, and files from integrated apps;
• Media you upload or generate through the Services (for example, images or video metadata);
• Configuration settings, automations, and prompts (to the extent they embody your proprietary information).

You retain all rights, title, and interest in and to your User Content, subject only to the limited license you grant to InfuseOS under these Terms.

In these Terms, we may refer to User Content submitted by or on behalf of a paying or business customer as "Customer Content." Unless we clearly state otherwise, references to User Content include Customer Content, and the protections in these Terms apply to both.

3.3 License Grant to InfuseOS To operate the Services as you direct, you grant InfuseOS a limited, non-exclusive, worldwide, royalty-free license to:

Host, store, cache, reproduce, and display your User Content. Process, transmit, and transform your User Content as needed to provide, maintain, support, and secure the Services, including backups, logs, debugging, abuse detection, and fraud prevention. Use your User Content to provide you with specific outputs you request, including AI-generated drafts, summaries, automations, and agent actions across your connected apps.

This license:

• Exists solely to enable InfuseOS to provide the Services as described in these Terms and our Privacy Policy.
• Does not grant InfuseOS the right to sell your User Content or disclose it to third parties for their independent use, except as needed to provide the Services or as required by law.
• Terminates with respect to particular User Content when you delete it from the Services, subject to:
• reasonable backup and archival copies maintained for a limited period; and
• retention required for legal, regulatory, or audit purposes, as described in our Privacy Policy.

3.4 AI Model Training and Product Improvement Current policy: no sale or base-model training of Customer Content Under our current policies and provider contracts: InfuseOS does not sell Customer Content to third parties; and InfuseOS does not use Customer Content to train general-purpose or "base" machine learning models that are made available across customers. We may use your User Content ephemerally (for example, in-memory, transient processing) to generate responses, execute tasks, and run automations you request, but this does not involve retaining your Customer Content for training base models. Optional opt-in training and product improvement If we offer an explicit opt-in setting (for an account, workspace, or feature) to allow training or product improvement using your data (for example, to fine-tune models or improve feature performance for you or your organization): We will clearly describe: What categories of data may be used; For what purposes (e.g., workspace-specific fine-tuning, feature performance improvement); Any material implications for privacy, data retention, or model behavior. You may enable or disable such opt-in at any time in your settings. Changes will apply prospectively; they will not cause us to newly use your past Customer Content for those training purposes without your consent, though we may continue to use any models already trained while the opt-in was enabled, as described in the relevant feature documentation. If we ever propose to use Customer Content to train base models (as opposed to customer-specific or feature-specific models), we will only do so with explicit opt-in consent and in accordance with the "Future changes to these data-use practices" commitments below. Use of de-identified and aggregated data We may, by default, use de-identified and aggregated data derived from your use of the Services to improve and operate our products, provided that: The data is processed such that it cannot reasonably be used to identify you, your organization, or any specific individual; and We do not attempt to re-identify such data. This may include, for example, aggregate usage metrics, performance statistics, and anonymized patterns used for capacity planning, reliability improvements, or feature design. Definition of "sell" and "share"; business transfers For purposes of these Terms: "Sell" and "share" have the meanings given to those terms under applicable privacy laws to the extent they apply (for example, "sell" and "share" for cross-context behavioral advertising under certain U.S. state privacy laws). "Sell" and "share" do not include: Disclosing Customer Content to service providers or processors that act on our behalf and are contractually bound to use the data only to provide services to InfuseOS and not for their own independent purposes; or Transferring Customer Content as part of a merger, acquisition, corporate reorganization, or other business transfer, where the recipient continues to use the data in a manner consistent with these Terms and our Privacy Policy. Such corporate transactions are not treated as a "sale" of personal data for advertising or cross-context behavioral advertising purposes. Future changes to these data-use practices If we ever propose to change our practices in a way that would newly allow: Selling Customer Content to third parties; Sharing Customer Content for cross-context behavioral advertising; or Using Customer Content to train base models that are made available across customers, then, to the extent required by applicable law and in line with our commitments: We will provide clear advance notice of the proposed change (for example, via email and/or prominent in-product notice); and We will only proceed where you have given explicit opt-in consent for that new use. Unless you give such explicit opt-in consent: We will not apply the new use to your Customer Content; and We will not retroactively apply any such change to Customer Content collected or processed prior to your consent.

3.5 Third-Party Models and Processors Our Services may use third-party AI models and infrastructure (e.g., cloud providers, model APIs) to process your data: Under our current provider contracts, such providers are required to use your data only to provide services to InfuseOS (and not for their own advertising or unrelated model training), to the extent commercially and technically feasible; and We disclose categories of such providers in our Privacy Policy and, where applicable, in a Data Processing Agreement (DPA) for business customers.

3.6 Feedback Any feedback, suggestions, or ideas you provide about InfuseOS or the Services ("Feedback") is voluntary. You grant InfuseOS a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate Feedback into our products and services without any obligation or compensation to you.

3.7 Third-Party Services and Integrations

The Services may interoperate with third-party products, services, or platforms (each, a "Third-Party Service") through integrations, connectors, APIs, or other mechanisms.

You acknowledge and agree that:

• Third-Party Services are not under InfuseOS's control, and may change, suspend, discontinue, or restrict access at any time;
• The availability and functionality of integrations may depend on Third-Party Services, including API availability, permissions, and technical limitations;
• InfuseOS is not responsible for Third-Party Services, including outages, interruptions, errors, or changes that affect integration functionality;
• You are responsible for complying with the terms, policies, and requirements of any Third-Party Service you connect or use in connection with InfuseOS.

We may add, modify, or discontinue integrations at any time. Where practicable, we will provide reasonable notice of material changes that affect your active use of an integration.

3.8 Customer Publicity (Name and Logo)

We may request permission to use your name, logo, trademarks, or a short description of your use of the Services in our marketing materials, customer lists, website, press releases, or similar communications ("Customer Publicity Materials").

Individuals If you use the Services in a personal capacity, we will not use your name, likeness, or identifying information in Customer Publicity Materials without your explicit consent.

Organizations If you use the Services on behalf of an organization, you grant InfuseOS a limited, non-exclusive, worldwide, royalty-free license to use your organization's name and logo solely to identify you as a customer of the Services (for example, on a customer list page), unless you opt out.

Opt-out An organization may opt out of this name and logo usage at any time by emailing support@infuseos.com. If you opt out, we will stop using your name and logo in new Customer Publicity Materials within a commercially reasonable period.

Testimonials and Case Studies We will not attribute quotes, testimonials, or performance claims to you or your organization without consent. We may create aggregated or de-identified case studies that do not identify you, provided they are not reasonably capable of identifying you or your organization.

3.9 Brand Use; No Endorsement

InfuseOS and its logos, trademarks, and brand features ("InfuseOS Brand") are owned by InfuseOS.

Except as expressly permitted in these Terms (including Section 3.8) or with our prior written permission, you may not:

• Use the InfuseOS Brand in a way that suggests InfuseOS endorses, sponsors, or is affiliated with you, your products, or your services;
• Use the InfuseOS Brand in paid advertising (including keyword ads) or promotional materials in a manner that is misleading or confusing;
• Alter, distort, or modify the InfuseOS Brand; or
• Register or use any domain name, social handle, or identifier that is confusingly similar to the InfuseOS Brand.

Any permitted use of the InfuseOS Brand must be in accordance with any brand guidelines we make available. We may revoke permission to use the InfuseOS Brand at any time if we reasonably believe your use violates these Terms or could cause confusion or harm.

4.1 Use of AI in the Services

The Services use artificial intelligence and automation to:

• Analyze User Content (for example, emails, documents, messages, files, and structured data you connect);
• Generate content (for example, drafts, summaries, messages, posts, and automation steps);
• Execute tasks across integrated tools (for example, send emails, schedule events, update documents, publish content, and create or modify records); and
• Organize, prioritize, and recommend next actions for tasks, communications, and automations.

AI outputs are generated based on prompts, instructions, and data you provide, combined with underlying models and systems.

4.2 Human Responsibility AI outputs are probabilistic and may be incomplete, inaccurate, or inappropriate. Accordingly:

All Users remain responsible for reviewing and validating AI outputs before relying on them, sharing them externally, or using them in high-stakes contexts (for example, legal, financial, medical, or employment-related decisions); and You are responsible for ensuring your use of the Services complies with applicable law and third-party terms, including when directing the Services to take actions in connected tools.

InfuseOS does not assume responsibility for decisions made by Users based on AI-generated outputs or automated actions performed at a User's direction.

4.3 User Rights Under GDPR and Similar Laws Where required by applicable law (including GDPR): If a decision producing legal or similarly significant effects on you is based solely on automated processing (including profiling), you have the right to: Request human intervention; Express your point of view; and Contest the decision. We do not intentionally design the Services to make final decisions with legal or similarly significant effects on individuals without human involvement by our customers. However, to the extent such laws apply, we will reasonably assist in enabling the above rights.

4.4 Agent Actions, Approvals, and User Responsibility Certain features may allow InfuseOS to perform actions in connected tools on your behalf (for example, sending emails, creating calendar events, updating documents, or publishing content). Some actions may be difficult or impossible to reverse once executed.

You are responsible for:

• Configuring and using any available review, approval, confirmation, or notification features;
• Reviewing outputs and proposed actions before execution, especially for high-stakes, sensitive, or external-facing actions; and
• Ensuring that the actions you direct InfuseOS to perform comply with applicable law and third-party terms.
• InfuseOS may provide logs, activity timelines, previews, or confirmations, but you remain responsible for the decisions to use the Services and for the results of actions taken through your Account.

5.1 Prohibited Activities You agree not to use the Services to:

1. Violate laws or rights

• Violate any applicable law or regulation;
• Infringe or misappropriate the intellectual property, privacy, or other rights of any third party.

2. Violate third-party terms

• Use the Services in a way that violates the terms, policies, or requirements of any Third-Party Service connected to or used with InfuseOS.

3. Post or transmit harmful content

• Post, upload, or transmit content that is fraudulent, false, misleading, defamatory, obscene, hateful, harassing, discriminatory, or otherwise unlawful or harmful;
• Upload malicious code, viruses, or any other software designed to interfere with or damage the Services or any user's device or data.

4. Compromise security or integrity

• Interfere with, disrupt, or compromise the security, integrity, or performance of the Platform or any related systems;
• Attempt to probe, scan, or test the vulnerability of any system or network without authorization;
• Attempt to bypass or defeat authentication, encryption, or access controls.

5. Abuse access or data

• Use unauthorized means (for example, robots, spiders, scrapers, crawlers) to access the Platform, except as expressly authorized by InfuseOS (for example, via documented APIs);
• Attempt to access data or accounts that you are not authorized to access;
• Use the Services to collect or store sensitive personal data (for example, health, financial, biometric, or children's data) unless properly permitted and in compliance with all applicable laws.

6. Impersonation and fraud

• Impersonate any person or entity or misrepresent your identity, affiliation, or authority;
• Engage in fraud, identity theft, phishing, or deceptive practices.

7. Competitive misuse

• Use the Services to build, train, or improve (directly or indirectly) a competing product or service;
• Benchmark or test the Services to create or publish competitive information without our prior written consent.

8. Bulk or abusive communications

• Use the Services to send spam, unsolicited mass messages, or communications in violation of anti-spam or marketing laws (for example, CAN-SPAM, GDPR e-Privacy).

5.2 Enforcement We may, in our sole discretion and without liability: Investigate suspected violations; Suspend or limit your access to the Services; Remove or disable access to User Content that we believe violates these Terms or applicable law; Terminate your Account for repeated or serious violations; and/or Cooperate with law enforcement or regulators as required or permitted by law. 5.3 Copyright and DMCA Policy We respect intellectual property rights and expect Users to do the same. If you believe content on the Services infringes your copyright, you may submit a notice to support@infuseos.com with sufficient information for us to investigate, including: Identification of the copyrighted work claimed to be infringed; Identification of the allegedly infringing material and where it is located; Your contact information; A statement that you have a good faith belief the use is not authorized; and A statement, under penalty of perjury, that the information is accurate and you are authorized to act.

We may remove or disable access to allegedly infringing material and may terminate Accounts of repeat infringers in appropriate circumstances.

5.4 Export Controls and Sanctions You may not use the Services in violation of applicable export control laws or sanctions programs. You represent and warrant that you are not located in, and will not use the Services from, any jurisdiction where such use is prohibited, and that you are not a person or entity with whom InfuseOS is prohibited from transacting under applicable law.

6.1 Definition "Confidential Information" means non-public information disclosed by one party to the other, directly or indirectly, in any form, including but not limited to:

• User and Organization data;
• Business, technical, or product information;
• Pricing, usage metrics, and system designs; and
• Proprietary aspects of the InfuseOS Platform and Services.

Confidential Information does not include information that:

1. Becomes publicly available through no fault of the receiving party;
2. Is rightfully received from a third party without restriction;
3. Was independently developed by the receiving party without use of or reference to the disclosing party's Confidential Information; or
4. Was already in the receiving party's possession without confidentiality obligations.

6.2 Mutual Confidentiality Obligations Each party agrees to: Use the other party's Confidential Information only as necessary to perform its obligations or exercise its rights under these Terms; Protect such Confidential Information with at least the same degree of care it uses to protect its own confidential information (and no less than reasonable care); Limit access to employees, contractors, and service providers who need to know and are bound by confidentiality obligations at least as protective as those in these Terms. 6.3 Individual and Organization-Specific Obligations Individuals: You agree not to disclose confidential information of other Users, including non-public communications or materials you access through the Services, except as permitted by law or by the relevant party.

Organizations: You agree to treat information relating to your personnel, customers, partners, clients, or other third parties as confidential and:

• Use it solely for internal business purposes and permitted automations; and
• Not disclose it outside your organization except to trusted service providers under comparable confidentiality obligations or as required by law.

7.1 "AS IS" and "AS AVAILABLE" The Platform, Services, and all content and outputs (including AI-generated content) are provided "AS IS" and "AS AVAILABLE" without warranties of any kind. To the maximum extent permitted by law, InfuseOS disclaims all express, implied, and statutory warranties, including but not limited to warranties of: Merchantability; Fitness for a particular purpose; Non-infringement; and Accuracy, reliability, or completeness of any outputs or content. 7.2 No Guarantees of Availability or Results We do not guarantee that: The Services will be uninterrupted, secure, error-free, or free of harmful components; Any defects will be corrected; or Any particular results, outcomes, or performance will be achieved through your use of the Services. You are responsible for your use of the Services and for backing up your data where appropriate.

7.3 Beta Features From time to time, InfuseOS may offer features labeled alpha, beta, preview, experimental, early access, or similar (collectively, "Beta Features").

Beta Features are provided on an "AS IS" and "AS AVAILABLE" basis and may be incomplete, unstable, or subject to change. InfuseOS may modify, suspend, or discontinue Beta Features at any time. To the maximum extent permitted by law, InfuseOS disclaims all warranties and obligations relating to Beta Features.

8.1 Termination by You You may terminate this Agreement at any time by: Deleting your Account through the Platform; or Contacting us to request account closure and then ceasing all use of the Services. 8.2 Termination by InfuseOS We may suspend or terminate your Account or access to the Services, in whole or in part, with reasonable notice where practicable, for reasons including: To protect the security, integrity, or availability of the Services; To prevent abuse, fraud, or misuse; To comply with applicable law, regulation, or a legal request; or If we discontinue the Services or a material portion of the Services. Where practicable, we will provide notice and an opportunity to export or retrieve your data, subject to legal, security, and operational constraints.

8.3 Termination by InfuseOS for Cause We may immediately suspend or terminate your Account if: You materially breach these Terms (including the AUP); You fail to pay Fees when due; We reasonably suspect fraud, abuse, or illegal activity; or Required by law, regulation, or court order. 8.4 Effect of Termination Upon termination: Your right to access and use the Services immediately ceases; We may deactivate or delete your Account; and We will handle your User Content and personal data in accordance with these Terms and our Privacy Policy, including applicable retention and deletion practices. 8.5 Survival Any provisions that by their nature should survive termination will survive, including but not limited to: Ownership (Section III); Confidentiality (Sections VI, XII); Warranty disclaimers (Section VII); Limitations of liability (Section IX); Indemnification (Section X); Dispute resolution and governing law (Section XI); Non-solicitation (Section XIV); Force majeure (Section XV); and General provisions (Section XVIII).

9.1 Exclusion of Certain Damages To the maximum extent permitted by law, InfuseOS and its affiliates, officers, employees, agents, and licensors will not be liable for: Indirect, incidental, special, consequential, or punitive damages; Loss of profits, revenues, business opportunities, goodwill, or anticipated savings; Loss, corruption, or unauthorized access to data; or Any damages arising from your use of or reliance on AI-generated content. These exclusions apply whether the claim is based on warranty, contract, tort (including negligence), strict liability, or any other legal theory, even if we have been advised of the possibility of such damages. 9.2 Liability Cap To the maximum extent permitted by law, InfuseOS's total aggregate liability for all claims arising out of or relating to the Services or these Terms will not exceed the greater of: One hundred U.S. dollars (US $100); or The total Fees you paid to InfuseOS for the Services giving rise to the claim in the twelve (12) months preceding the event. Some jurisdictions do not allow certain limitations of liability; in such cases, these limitations shall apply to the maximum extent permitted by law.

You agree to defend, indemnify, and hold harmless InfuseOS and its affiliates, officers, directors, employees, and agents from and against any third-party claims, losses, liabilities, damages, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use of or access to the Services;
• Your User Content;
• Your violation of these Terms, applicable law, or third-party rights; or
• Any dispute between you and another User or a third party.

We will notify you of any such claim and may participate in the defense with counsel of our choice at our own expense.

11.1 Governing Law These Terms and any related disputes will be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict-of-law principles. 11.2 Arbitration Except where prohibited by law, any dispute, claim, or controversy arising out of or relating to these Terms or the Services (collectively, "Disputes") will be resolved exclusively by final and binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules then in effect. The arbitration will be conducted in English by a single arbitrator. The place of arbitration will be Delaware, unless the parties agree otherwise. The arbitrator's decision will be final and binding and may be entered as a judgment in any court of competent jurisdiction. 11.3 Waiver of Jury Trial and Class Actions To the fullest extent permitted by law: Both parties waive any right to a jury trial in any proceeding; and Disputes must be brought on an individual basis, and not as a plaintiff or class member in any purported class, collective, or representative action. If this class action waiver is found unenforceable, then the entirety of the arbitration agreement shall be null and void, and Disputes shall be heard in court in Delaware.

You agree to maintain in strict confidence all non-public information you obtain from InfuseOS about:

• InfuseOS's technology, systems, customers, and partners; and
• The operation or performance of the Services.
• You will not disclose, reproduce, distribute, sell, or commercially exploit such information without our prior written consent, except as permitted by these Terms.
• For clarity:
• User Content and personal data remain owned by you or the relevant data subject;
• InfuseOS's role with respect to personal data is described in our Privacy Policy and any applicable DPA.
• These confidentiality obligations survive termination of this Agreement indefinitely, to the extent permitted by law.

13.1 Security Measures InfuseOS implements reasonable and appropriate administrative, technical, and physical safeguards designed to: Protect personal data and User Content against unauthorized access, disclosure, alteration, and destruction; Ensure the ongoing confidentiality, integrity, and availability of the Services; and Detect, respond to, and recover from security incidents. These measures include (but are not limited to): Use of reputable cloud infrastructure providers; Encryption in transit and at rest where commercially reasonable; Access controls and authentication; Logging and monitoring of critical systems; Regular security updates and vulnerability management. No system is perfectly secure, and we cannot guarantee absolute security. 13.2 Data Processing and Privacy Policy Our collection, use, sharing, and retention of personal data is governed by our Privacy Policy, which forms part of these Terms. The Privacy Policy explains: What personal data we collect and from which sources; How we use and share personal data (including with subprocessors such as cloud providers, model providers, payment processors, and analytics services); How long we retain data; and The rights and choices available to data subjects under applicable law. Consistent with Section 3.4 and subject to the definition of "sell" and "share" described there, under our current policies and provider contracts, Customer Content is not sold to third parties and is not used to train general-purpose or "base" machine learning models that are made available across customers. We also do not, under our current policies, sell or share personal data for cross-context behavioral advertising. Any future changes to these data-use practices will follow the notice and explicit opt-in consent requirements described in Section 3.4 ("Future changes to these data-use practices"). In the event of any conflict between these Terms and the Privacy Policy on matters of data protection, the Privacy Policy will control.

13.3 Data Incidents and Breach Notification If we become aware of a security incident that compromises the confidentiality, integrity, or availability of personal data under our control (a "Data Incident"), we will: Take reasonable steps to contain, investigate, and remediate the incident; and Notify affected users and/or relevant authorities as required by applicable law, including providing information about the nature of the incident, affected data categories, and measures taken. 13.4 Data Location and Transfers Personal data may be stored and processed in the United States and other countries where we or our service providers operate. By using the Services, you acknowledge that your data may be transferred to jurisdictions that may not provide the same level of data protection as your home jurisdiction, but we will take appropriate measures to protect such data in accordance with applicable law (e.g., use of standard contractual clauses where required). 13.5 Data Access, Portability, and Deletion Subject to applicable law and our Privacy Policy: You may access and export certain data via the Platform or upon request; You may request deletion of your personal data, which we will honor subject to legal, regulatory, and legitimate business needs (e.g., preventing fraud, resolving disputes, enforcing agreements). For GDPR and similar regimes, we will provide reasonable assistance to enterprise customers in meeting their obligations to data subjects through appropriate contractual arrangements.

13.6 Data Retention and Deletion Timelines We retain personal data and User Content for as long as necessary to provide the Services and for legitimate business purposes described in our Privacy Policy, including security, fraud prevention, compliance, dispute resolution, and enforcement of agreements. When you delete User Content or request deletion of your account, we will delete or de-identify personal data and User Content within a commercially reasonable period, subject to: Reasonable backup and archival retention for a limited period; and Retention required by law, regulation, or audit obligations. We may retain limited logs and records related to security, billing, and abuse prevention after deletion, as described in our Privacy Policy.

During the term of this Agreement and for twelve (12) months following its termination, you agree not to:

• Solicit, hire, or engage as an employee, consultant, or contractor any current employee or key contractor of InfuseOS with whom you had material contact in connection with your use of the Services; or
• Induce or encourage such individuals to terminate their relationship with InfuseOS.
• This restriction does not apply to individuals who respond to general solicitations not specifically targeting InfuseOS personnel (e.g., general job ads).

Neither party will be liable for any failure or delay in performance to the extent caused by circumstances beyond its reasonable control, including but not limited to:

• Natural disasters, acts of God, or extreme weather;
• War, terrorism, or civil unrest;
• Labor disputes or strikes not involving the affected party's own workforce;
• Epidemics, pandemics, or public health emergencies;
• Governmental actions or orders;
• Power, internet, or telecommunications failures.
• If a force majeure event continues for more than sixty (60) consecutive days, either party may terminate the Agreement by providing written notice, without liability other than obligations accrued before the event.

You may not assign, transfer, or delegate your rights or obligations under these Terms without InfuseOS's prior written consent, and any attempted assignment without such consent is void. InfuseOS may assign or transfer this Agreement (in whole or in part) without your consent: In connection with a merger, acquisition, corporate reorganization, sale of assets, or similar transaction; or To an affiliate capable of fulfilling our obligations under these Terms.

Both you and InfuseOS:

• Waive any right to a jury trial for any Dispute arising under or related to these Terms; and
• Agree that any Disputes will be resolved only on an individual basis, and not in a class, consolidated, or representative action.
• This Section is in addition to the arbitration provisions in Section XI and applies to the maximum extent permitted by law.

18.1 Entire Agreement These Terms, together with the Privacy Policy, any Offering-Specific Terms, and any applicable order forms or written agreements between you and InfuseOS, constitute the entire agreement between you and InfuseOS regarding the Services and supersede all prior or contemporaneous agreements, proposals, or representations, written or oral. 18.2 Amendments We may update or modify these Terms from time to time. When we do: We will revise the "Effective Date" at the top of these Terms; and Where required by law or where changes are material, we will provide notice (e.g., via email or in-product notification). Your continued use of the Services after the effective date of any changes constitutes your acceptance of the updated Terms. 18.3 Severability If any provision of these Terms is held invalid or unenforceable, that provision will be enforced to the maximum extent permissible, and the remaining provisions will remain in full force and effect. 18.4 No Waiver Failure by either party to enforce any provision of these Terms will not constitute a waiver of that provision or any other provision. 18.5 Notices Notices to InfuseOS must be sent in writing to: Email: support@infuseos.com (or any updated address provided on the Platform) We may provide notices to you: By email to the address associated with your Account; Through the Platform (e.g., in-app notifications); or By posting on our website. Notices are deemed given when delivered or posted, as applicable. 18.6 Relationship of the Parties The parties are independent contractors. These Terms do not create any partnership, joint venture, employment, franchise, or agency relationship between you and InfuseOS. 18.7 Headings Section headings are for convenience only and have no legal or contractual effect. 18.8 Definitions For purposes of these Terms:

"Account" means the InfuseOS account registered by a User to access the Services.

"Agreement" means these Terms, the Privacy Policy, and any Offering-Specific Terms incorporated by reference.

"Beta Features" has the meaning given in Section 7.3.

"Customer Content" means User Content submitted by or on behalf of a paying customer or business customer, as described in Section 3.2.

"Delegated User" means an additional authorized User added to an Organization Account, as described in Section 1.5.

"Fees" means any amounts owed for paid Offerings, as described in Section 2.1.

"Offering-Specific Terms" means additional terms, entitlements, or limitations applicable to a particular Offering, plan, integration, or feature.

"Organization Account" means an Account used by or on behalf of a business or other entity, including a workspace or team account.

"Outputs" means any content, drafts, summaries, messages, automations, recommendations, or other results generated or produced by the Services, including AI-generated outputs.

"Platform" means the InfuseOS website at infuseos.com and any related InfuseOS applications or interfaces used to access the Services.

"Services" or "Offerings" means the InfuseOS products, applications, extensions, integrations, tools, and services made available by InfuseOS, as described in these Terms.

"Third-Party Service" means any third-party product, service, platform, or provider that interconnects with the Services, including through integrations, connectors, or APIs, as described in Section 3.7.

"User" or "you" means any person or entity that creates an Account, accesses the Platform, or uses the Services.

"User Content" means any data, information, text, files, documents, messages, images, or other content a User or Delegated User submits, uploads, connects, or otherwise makes available to the Services, as described in Section 3.2.

If you have questions about these Terms or our data practices, contact us at support@infuseos.com.